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Cheat Sheet | 3-min read 5 Ways Cloud Unlocks Contact Centre Potential   Cloud technology gives contact centres the ability to maneuver flexibly while saving costs, but moving to the cloud is only half the battle. The real advantage is...

Challenge A worldwide humanitarian organisation providing emergency assistance, disaster relief, and educational courses in the United States strives to provide quality support services to people in crisis. To maintain this level of support, it...

Tips & Takeaways 5 questions every CX leader needs to ask their cloud contact centre partner When selecting the right CX partner you need someone with their head in the 'cloud’. Increasingly, contact centres have found great...

There’s no denying the vital role contact centres play in brands’ ability to meet customer needs quickly and efficiently. When done well, centres offer seamless experiences by connecting customers with the information they need –...

LONDON, Sept. 30, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, has been approved to supply a...

DENVER, Nov. 5, 2019; -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first authorised reseller of Webex Contact Center Enterprise. This new...

The challenge At the onset of the COVID-19 pandemic and the shift to remote work, a cloud technology giant saw the efficacy of its sales outreach efforts to small and medium-sized businesses in EMEA markets decline. Fewer and fewer prospects were...

7 key points to align IT, business goals, and customer needs for profitable CX The Ultimate CX Digital Transformation Workbook for Contact Centres Achieving a value-based digital transformation in the contact centre starts with a tactical cloud...

In 2020, the implementation of contact centre automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in robotic process automation (RPA), AI, and...

Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and...

  A recent McKinsey Global Survey stated that more than 60 percent of respondents reported stalled digital transformations. Companies must restart their digital transformation engines in their contact centres to survive and thrive beyond the...

The pandemic accelerated digital adoption of messaging, web and cloud at light speed, and in doing so contact centres have been at the front-line of large volumes of people in need for support, comfort and information. Fostering these digital...

Strategy Guide Create Effortless Omnichannel Experiences Omnichannel is essential to succeed in the digital age. Turning on channels or technology is simply not enough to win. Brands must understand the entire customer journey and enable...

Acquisition adds Amazon Connect, one of AWS’s fastest-growing services, to TTEC’s Humanify Cloud CX Ecosystem. The TTEC acquisition of VoiceFoundry: Adds Amazon Connect to TTEC's Humanifytm Cloud, providing TTEC's current and...

Doing business in 2021 requires nimbleness, adaptability and above all else compassion. But removing customer effort and eliminating workplace complexity is impossible without strategic digital transformation. With digital transformation a top...

ENGLEWOOD, Colo. and LONDON, Dec. 9, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that...