This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy

☒
TTEC Home
Request a Demo
Menu
×
  • contact us
  • newsroom
  • investor relations
  • careers
  • EMEA
    • Corporate
    • APAC
    • EMEA
    • Canada
TTEC Home TTEC Home
  • what we do
    Exceptional customer experiences start here. Don't wish for happy customers. Make them. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Everything you need to reimagine your CX and make your customers smile. Explore the power of CXaaS >> CX Strategy & Analytics CX Strategy When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. CX Technology CX Technology Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. CX Outsourcing CX Outsourcing The power of big with the agility of small. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team.
  • services
    • Digital Services
      • CX Strategy & Digital Consulting Design and roadmap your digital transformation
      • Omnichannel Orchestration Create seamless CX across all channels
      • Automation & AI Optimize CX with AI, RPA, and machine learning
      • Contact Centre Software Power your voice, chat, SMS text, and social media
      • Employee Experience Develop, engage, and empower associates
      • Data Analytics Convert data into actionable insights
    • Engagement Services
      • Contact Centre Operations Deliver CX excellence with our associates
      • Inside Sales as a Service Increase sales with B2C or B2B customers
      • CX for Startups Grow with our customized business models
      • Fraud Prevention & Detection Protect your brand and your customers
      • Back Office Support 24/7 processing and human intervention
      • Humanify @ Home Platform One platform, one workforce, one experience
  • industries
    • Your industry has its own set of challenges. Our industry specific CX solutions can help.
      • Automotive
      • Communications & Media
      • Financial Services
      • Hypergrowth & Startups
      • Property & Casualty Insurance
      • Retail & eCommerce
      • Travel & Hospitality
      • View Case Studies by Industry
  • About Us
    Latest News
    TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform Read Press Release >>

    TTEC Names Shelly Swanback as CEO, TTEC Engage
    Read Press Release >>
    • TTEC EMEA
      • Awards
      • Company
      • Newsroom
      • Our Locations
      • Our Values
    • TTEC Global
      • Corporate Website
      • ESG
      • Executive Team
      • Global Locations
      • Investor Relations
      • TTEC Jobs
  • resources
    Trends Report
    omnichannel strategy guide
    10 predictions driving future customer experience success. Get the Trends Report >>
    • Proof Points
      • Client Stories
      • Data Sheets
      • Demos & Videos
      • eNewsletter
      • Workbooks & Toolkits
    • Thought Leadership
      • Blog
      • Strategy Guides & eBooks
      • Podcast Episodes
      • Webinars
      • White Papers
  • partners
    • Partners
      • AWS
      • Cisco
      • Genesys
      • Microsoft
      • Pega
      • View all partners >>
  • careers
  • contact us

EMEA Search Results for

"cloud"

Cloud Contact Centre Solutions

Cloud Contact Centres Trends Report Cloud Contact Centre Solutions to Accelerate Digital Transformation Cloud contact centres provide many benefits, such as increased flexibility, cost savings, and the ability to support customers from virtually...

Cloud Contact Centre as a Service

    With our cloud solutions, there is never any rain in the forecast With our cloud solutions, there is never any rain in the forecast. I love it when I have to interact with customer service – said no one ever. Imagine if your...

5 Ways Cloud Unlocks Contact Centre Potential

Tips and Takeaways

Cheat Sheet | 3-min read 5 Ways Cloud Unlocks Contact Centre Potential   Cloud technology gives contact centres the ability to maneuver flexibly while saving costs, but moving to the cloud is only half the battle. The real advantage is...

Crown Commercial Services (CCS) G-Cloud 12

      Managed cloud contact centre and digital transformation consulting services With digital transformation a top priority for both private and public sector, TTEC EMEA offers a unique blend of humanity and technology to serve the...

Cloud-based Video Training Saves 90 Minutes

Client Stories

Challenge A worldwide humanitarian organisation providing emergency assistance, disaster relief, and educational courses in the United States strives to provide quality support services to people in crisis. To maintain this level of support, it...

5 questions every CX leader needs to ask their cloud contact centre partner

Tips and Takeaways

Tips & Takeaways 5 questions every CX leader needs to ask their cloud contact centre partner When selecting the right CX partner you need someone with their head in the 'cloud’. Increasingly, contact centres have found great...

Cloud vs. On-premise Contact Centres: 3 Critical Differences

Blog

There’s no denying the vital role contact centres play in brands’ ability to meet customer needs quickly and efficiently. When done well, centres offer seamless experiences by connecting customers with the information they need –...

TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework

LONDON, Sept. 30, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, has been approved to supply a...

Cisco Contact Centre and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering

DENVER, Nov. 5, 2019; -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first authorised reseller of Webex Contact Center Enterprise. This new...

Email videos capture attention, drive response rates

Client Stories

The challenge At the onset of the COVID-19 pandemic and the shift to remote work, a cloud technology giant saw the efficacy of its sales outreach efforts to small and medium-sized businesses in EMEA markets decline. Fewer and fewer prospects were...

CX Digital Transformation Workbook for Contact Centres

Calculators and Toolkits

7 key points to align IT, business goals, and customer needs for profitable CX The Ultimate CX Digital Transformation Workbook for Contact Centres Achieving a value-based digital transformation in the contact centre starts with a tactical cloud...

Contact Centre Automation: Tools and Trends for the Decade Ahead

Blog

In 2020, the implementation of contact centre automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in robotic process automation (RPA), AI, and...

2021 Black Friday guide: 5 CX strategies for retailers this holiday season

Blog

Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and...

How to restart the digital transformation engine in your contact centre

Events and Webinars

  A recent McKinsey Global Survey stated that more than 60 percent of respondents reported stalled digital transformations. Companies must restart their digital transformation engines in their contact centres to survive and thrive beyond the...

3 Ways Contact Centres Can Create Kickstart Digital Experiences

Blog

The pandemic accelerated digital adoption of messaging, web and cloud at light speed, and in doing so contact centres have been at the front-line of large volumes of people in need for support, comfort and information. Fostering these digital...

4 ways to create effortless omnichannel experiences for customers

Strategy Guides and Trends Reports

Strategy Guide Create Effortless Omnichannel Experiences Omnichannel is essential to succeed in the digital age. Turning on channels or technology is simply not enough to win. Brands must understand the entire customer journey and enable...

TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect

Acquisition adds Amazon Connect, one of AWS’s fastest-growing services, to TTEC’s Humanify Cloud CX Ecosystem. The TTEC acquisition of VoiceFoundry: Adds Amazon Connect to TTEC's Humanifytm Cloud, providing TTEC's current and...

Deliver faster and better citizen and customer experiences - 3 Stories of Digital Transformation

Blog

Doing business in 2021 requires nimbleness, adaptability and above all else compassion. But removing customer effort and eliminating workplace complexity is impossible without strategic digital transformation. With digital transformation a top...

VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

ENGLEWOOD, Colo. and LONDON, Dec. 9, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that...

TTEC Launch Event - Belfast Innovation Lab

Events and Webinars

TTEC is pleased to invite you to an exclusive launch of our Humanify™ Customer Experience Innovation Lab at our Belfast site. The first of its kind in Europe for TTEC, this innovative lab showcases the entirety of our Humanify™...

Not finding what you're looking for on our EMEA site? Search the full TTEC site

Pages

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • next ›
  • last »
  • ›
  • »

Ready to accelerate your
company's CX transformation?

Let's Get Started

Sign up for our eNewsletter

Learn about contact centre best practices, industry trends, and innovative approaches to keep your customers happy.

We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.

Contact Us
  • What We Do
  • Solutions
  • About Us
  • EMEA Locations
  • Partners
  • Resources
  • EMEA Blog
  • Client Stories
  • Careers
  • Corporate Website
  • Investors
  • Newsroom
  • Global Locations
  • Ethics Code
  • TTEC Modern Slavery Statement
  • Privacy Policy
  • Site Map

Accessibility Statement This icon serves as a link to download the eSSENTIAL Accessibility assistive technology app for individuals with physical disabilities. It is featured as part of our commitment to diversity and inclusion

© 2022 TTEC. All rights reserved.

    • Search
      • TTEC EMEA
      • Contact Us
      • About Us
      • What We Do
      • Partners
      • Locations
      • Newsroom
      • Event Calendar
  • Digital Services
      • CX Strategy & Digital Consulting
      • Omnichannel Orchestration
      • Automation & AI
      • Contact Centre Software
      • Learning & Knowledge
      • CX Analytics
  • Engagement Services
      • Customer Care
      • Customer Acquisition as a Service
      • CX for Startups
      • Fraud Prevention & Detection
      • Back Office Support
      • Humanify @ Home Platform
  • Resources
      • Blog
      • Client Stories
      • CX Assessment
      • CX Calculator
      • CX Workshop
      • Strategy Guides & eBooks
      • eNewsletter
      • Podcast Episodes
      • Webinars
      • White papers
      • Workbooks & Toolkits
      • Demos & Videos
  • TTEC Global
      • Corporate Website
      • Careers
      • Global Locations
      • Investor Relations