More than 65% of organisations responding to a recent survey said they plan to increase customer engagement tech spending in 2023, even as economic headwinds - including inflation, labor costs, and concerns about potential for a recession - put pressure on financial performance.

Watch this on-demand webinar from ICMI, featuring experts from TTEC and Omdia, to learn how successful contact centre organisations can invest in CX to:

• Reduce expensive employee turnover
• Improve employee engagement and performance
• Augment contact centre staff to efficiently address customers’ evolving challenges
• Evolve from customer management to experience management