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More than 65% of organisations responding to a recent survey said they plan to increase customer engagement tech spending in 2023, even as economic headwinds - including inflation, labor costs, and concerns about potential for a recession - put pressure on financial performance.

Watch this on-demand webinar from ICMI, featuring experts from TTEC and Omdia, to learn how successful contact centre organisations can invest in CX to:

  • Reduce expensive employee turnover
  • Improve employee engagement and performance
  • Augment contact centre staff to efficiently address customers’ evolving challenges
  • Evolve from customer management to experience management
 

Watch On-Demand Webinar