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eBook

Get Smart about Employee Emotions

 
 

It’s easy to understand the value of emotional connections in business. But what if you could use emotions to predict decisions?

Emotional connections have a significant effect on productivity, retention, and employee engagement—all of which impacts the customer experience and your bottom line. Emotions are also complex and difficult to pin down. So, how can businesses turn something as intangible as emotions into actionable insights?

We’ll demonstrate how to better connect with employees using algorithms that identify the underlying emotions in text and speech and convert those insights into decisions.

Read this eBook to discover:

  • The role emotions play in employee decision-making
  • How the Employee eXperience Vector can help anticipate staff turnover, predict productivity, etc.
  • Why traditional employee performance monitoring techniques don’t work when dealing with emotions
  • Case studies on the benefits of measuring an organisation’s emotional health
 

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SPOTLIGHT

NEWS AND EVENTS

TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards (ECCCSA) 2018

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CX Leader, TTEC Wins UK Top Employer of the Year Award for Company's EMEA Team at the Global Sourcing Association (GSA) UK Awards 2018

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