2018 UK National Contact Centre Awards
Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more
It is difficult to ensure a consistent employee and customer experience when brands have static systems and disparate knowledgebases. Our Learning + Performance solutions will transform the way companies think about, build, develop, reward, and motivate teams to deliver consistent employee and customer experiences.
We help ensure a consistent customer experience by giving both employees and customers the right answer, the first time – every time. We ensure employees are motivated, culturally-aligned, and equipped with the right mindset and skillset to deliver exceptional customer experiences at every interaction. By providing the right knowledge tools and training, we help build a workforce that is competent, collaborative, and connected.
To customers, a brand is the sum of every interaction, and finding the right answer quickly and easily turns unhappy customers into delighted ones. With our Learning + Performance tools, technology, and training, support associates have all the information they need to be successful right at their fingertips.
Workshops and qualitative research identify critical areas for improvement and key initiatives through a robust implementation plan and future-state roadmap.
Library of self, 180 and 360 degree assessments identify strengths and gaps in individuals and/or teams so ROI-based strategies can be benched and measured.
Library of certified and accredited content ready to deliver in a blend of mediums, from bite sized digital modules to interactive facilitated sessions to blended, socially-powered.
Real Play infused on-boarding development, custom content design and product launches completely customizable to business requirements and needs.
Content migration, curation and creation of relevant and engaging text and multimedia content to optimize the overall comprehension effectiveness and experience.
Platforms deployed and maintained to unify knowledge from a single 'true' source, gamified elements, and multimedia user generated content – accessible anywhere from any (approved) device.
Data presented from executive summaries to frontline gamified dashboards, that provides true business-impacting insights related to competency levels and social sentiment that go beyond assessments and surveys.
Real Play BOTs, the ”now” of learning, transform the entire employee development experience by empowering learners to interact with voice-enabled BOTs who replicate the customer experience, then immediately provide the learner with feedback, coaching and performance results.