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Learning + Performance

Great employee experience drives great customer experience

Our Learning + Performance solutions don’t just educate employees, they inspire and empower them to deliver amazing customer experiences across every channel, every time.

 

Transform a customer’s day

It is difficult to ensure a consistent employee and customer experience when brands have static systems and disparate knowledgebases. Our Learning + Performance solutions will transform the way companies think about, build, develop, reward, and motivate teams to deliver consistent employee and customer experiences.

 
Developed to their full potential

We help ensure a consistent customer experience by giving both employees and customers the right answer, the first time – every time. We ensure employees are motivated, culturally-aligned, and equipped with the right mindset and skillset to deliver exceptional customer experiences at every interaction. By providing the right knowledge tools and training, we help build a workforce that is competent, collaborative, and connected.

 
 
Get it right the first time

To customers, a brand is the sum of every interaction, and finding the right answer quickly and easily turns unhappy customers into delighted ones. With our Learning + Performance tools, technology, and training, support associates have all the information they need to be successful right at their fingertips.

 
 
Employees at companies with top rated customer experience are 61 % more likely to be “highly” or “moderately” engaged than employees at low rated companies.

Temkin Group

Our Unified Enterprise Learning Approach

Consulting Diagnostics

Workshops and qualitative research identify critical areas for improvement and key initiatives through a robust implementation plan and future-state roadmap.

Skills and Competency Assessments

Library of self, 180 and 360 degree assessments identify strengths and gaps in individuals and/or teams so ROI-based strategies can be benched and measured.

 
Ready-To-Go and Tailored Offerings

Library of certified and accredited content ready to deliver in a blend of mediums, from bite sized digital modules to interactive facilitated sessions to blended, socially-powered.

Custom Offerings

Real Play infused on-boarding development, custom content design and product launches completely customizable to business requirements and needs.

Knowledge Offerings

Content migration, curation and creation of relevant and engaging text and multimedia content to optimize the overall comprehension effectiveness and experience.

Platform Design

Platforms deployed and maintained to unify knowledge from a single 'true' source, gamified elements, and multimedia user generated content – accessible anywhere from any (approved) device.

 
Learning and Knowledge Dashboards

Data presented from executive summaries to frontline gamified dashboards, that provides true business-impacting insights related to competency levels and social sentiment that go beyond assessments and surveys.

Artificial Intelligence

Real Play BOTs, the ”now” of learning, transform the entire employee development experience by empowering learners to interact with voice-enabled BOTs who replicate the customer experience, then immediately provide the learner with feedback, coaching and performance results.

 
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS AND EVENTS

2018 UK National Contact Centre Awards

Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more

GSA UK Awards 2018

TTEC have formed a strategic alliance partnership with the GSA, including sponsorship of their GSA Symposium and the GSA UK Awards. June 2018, London, UK.Learn more


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