Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success
Company announces new client wins, award recognition and local strategic appointments Read press release
It is difficult to ensure a consistent employee and customer experience when brands have static systems and disparate knowledgebases. Our Learning + Performance solutions will transform the way companies think about, build, develop, reward, and motivate teams to deliver consistent employee and customer experiences.
We help ensure a consistent customer experience by giving both employees and customers the right answer, the first time – every time. We ensure employees are motivated, culturally-aligned, and equipped with the right mindset and skillset to deliver exceptional customer experiences at every interaction. By providing the right knowledge tools and training, we help build a workforce that is competent, collaborative, and connected.
To customers, a brand is the sum of every interaction, and finding the right answer quickly and easily turns unhappy customers into delighted ones. With our Learning + Performance tools, technology, and training, support associates have all the information they need to be successful right at their fingertips.
Workshops and qualitative research identify critical areas for improvement and key initiatives through a robust implementation plan and future-state roadmap.
Library of self-rater, 180 and 360-degree assessments to identify strengths and gaps in individuals and/or teams so ROI-based strategies can be baselined and measured.
Catalog of proven, certified and accredited content ready to deliver anywhere, anytime, from bite sized, gamified digital modules to interactive, facilitated sessions; to blended, socially-powered learning journeys.
Real Play infused on-boarding development, custom content design and product launches completely customizable to business requirements and needs.
Best of breed technologies, managed services, content migration, curation, and creation of relevant and engaging text and multimedia content to optimize the overall comprehension effectiveness and experience.
Learning and knowledge platforms designed and deployed to unify and disseminate content from a single 'true' source, create gamified elements, and centralize user generated content – accessible anywhere from any device.
Interactive data from executive summaries to frontline gamified dashboards, that provide true business-impacting insights related to competency levels, cohort performance, and social sentiment that go beyond assessments and surveys.
Innovative Real Play BOTs transform the entire employee development experience by empowering learners to interact with voice-enabled BOTs who replicate customer interactions, then immediately provide the learner with tailored feedback, coaching and performance results.