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Our remote contact Centre associate solution merges the quality and security of an on-site Centre with the cost structure and flexibility of a work-from-home model.
Our remote contact Centre associate solution
merges the quality and security of an on-site
Centre with the cost structure and flexibility
of a work-from-home model.
Success begins at home
Yes, there is a way to increase operational efficiencies in a contact centre while keeping costs low. We call it Humanify@home – a remote contact centre associate solution that merges the quality and security of an on-site centre with the flexibility and cost structure of a work-from-home model. Our @home approach helps you accommodate for major ramps, seasonality, and daily fluctuations. Scale up or down every time business needs change with our rapidly deployable, flexible workforce, and industry-leading training solutions.
Outcomes View all Case Studies→
Our secure and scalable @home platform offers the engagement
and performance of brick and mortar without the boundaries.
See how → after deploying a virtual contact centre and implementing the shift to remote work.Read Case Study
See how → achieved and average handle time goals beat by 12 seconds per callRead Case Study
Bigger recruiting footprint,
better customer experience
So you can easily scale up or down
Our flexible @home model enables businesses to quickly scale as they grow or expand to meet seasonal demands. We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model, providing the experience and best practices of an industry leader at an affordable price.
- Easily scale up or down and only pay for what you use
- Increase operational efficiencies while reducing costs
- Align capacity to the demand curve
- Part-time and full-time models available
- Security compliant solutions
An integral part of the team
With onboarding curriculum and real-time coaching
@home provides great work opportunities for individuals who prefer to work at home. We hire veterans transitioning back to civilian life, displaced workers, and parents who require a flexible work schedule. And we treat our @home associates as what they are: an integral and integrated part of our team. As employees, our @home associates get the same benefits, training, and supervision as associates at our physical locations.
- Onboarding curriculum for all employees
- Real-time coaching driven by analytics
- Online community to share ideas and build engagement
- Hire veterans, people with disabilities, displaced workers
Empower your employees with
our award-winning training
Today's employees are tech-savvy and operate at their own pace on their preferred device. Our award-winning RealPlay™ bot enables learning anytime and anywhere. Learn more about our contact centre training approach that combines AI-powered and live learning programs to improve speed-to-proficiency and employee NPS.
Happy employees make happy customers →learn how →
The path to optimised CX.
Get proven tips and best practices.
CX STRATEGY GUIDE
Solve the CX talent challenge with flexible remote-work environments
Learn how to build a highly productive and engaged workforce that maintains superior customer support.