Grow customer relationships
Customers have more options than ever before. Establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time. Foster long-lasting relationships and create high quality experiences in the moments that matter to build customer loyalty with every interaction. Our integrated end-to-end customer retention and loyalty solutions leverage technology and a team of specially-trained sales associates to help brands drive new revenue and keep existing customers happy. We help brands increase customer retention and build relationships that increase advocacy and customer lifetime value.
Nurture customer relationships over time to upgrade
happy customers to influential brand ambassadors
of future profits come from
20% of existing customers
more spend from existing customers than from new customers
of existing customers convert
vs 5-20% of new prospects
profit increases when customer
retention is increased by 5%
Customer retention strategies
to engage customers
Keep customers engaged with tailored retention program strategies that deepen customer relationships and drive more revenue. It costs 5x more to acquire new customers than to strengthen relationships with current ones. Yet, many organisations spend more money and time seeking out new customers instead of building relationships with current ones. A focus on customer retention pays off long-term.
Increased retention equals
Keep customers happy and hit key business goals by investing in existing customers relationships. Better understand product or service purchase cycles to develop highly-personalised customer relationships that keep them loyal with our customer experience journey mapping and churn prediction analytics. Reduce customer attrition and build relationships that will increase over a lifetime with our omnichannel retention and loyalty programs.
Customer retention and
Onboarding & Welcome
Deliver targeted communications when a contact enters your database, through either online or offline sales conversion.
Win customers back through personalised win-back marketing campaigns and outreach.
Address at-risk customers and improve customer retention through a data-driven, personalised approach.
Retain customers by leveraging a proactive, data-driven process to help build loyalty and expand share of wallet.
Manage customer lifecycle stages by identifying key events that drive customer success.