Customer Assist
Empowering customer self-service, our intelligent virtual assistants deliver a seamless 24/7 support experience.
The future of CX is here
Give your customers the ability to interact on their own terms, in their own time. Most customers do not care whether a chatbot or a real human helps them, as long as they are getting the service they need, and our Customer Assist chatbot leverages AI technology to directly handle customer queries quickly, with no wait times, with skills-based routing to associates only when needed. And our chatbot can improve first call resolution and average handle times while also reducing overall customer support costs by deflecting Tier 0 and Tier 1 interactions. Our Customer Assist chatbot is also available 24/7/365, doesn't call in sick, and answers questions accurately and consistently.
Customer Assist
Most of today’s bots are highly scripted, channel-specific, and limited in their ability. The result: a frustrating experience for customers. Our Customer Assist bot is an intelligent virtual assistant that provides 24/7 service, directly handles customer queries, and escalates to an associate as needed.
Our chatbots handle enquiries to decrease customer support costs, improve first contact resolution, and free up associate resources.
Deflect lower value, Tier 0 and Tier 1 interactions
Deliver 24/7 customer support at scale
Provide customer self-serve digital options
Give predefined, consistent and compliant answers
Allow associates to focus on more complex interactions
Meet our Customer Assist Bot
An intelligent virtual assistant that...
Knows
common customer
questions and best
rated answers
Retains
what's learned and
collects feedback for
continuous improvement
Listens
for keywords and
tone to optimise
customer experiences
Understands
enquiries and sentiment,
in all required languages
and across all use cases
Responds
with recommended
answers pulled directly
from the knowledge base
Our chatbots are easy to deploy and maintain
Conversational Design Experts
Rapidly design, deploy, and iterate chatbot conversations within a real-time, no code, graphical user interface
Dialogue Manager
Hold elaborate non-linear conversations that leverage a combination of your designed workflows and our advanced natural language understanding
AI Recommendation Analytics
Ensure ongoing development and maintain best practices
Flexible JavaScript Cloud Engine
Deploy advanced system integrations
Harness the power of operational expertise, technology, and insight-driven speech analytics
86%
Reduction in basic enquiries
handled by associates
46%
Reduction in lead to
opportunity cycle time
30%
Increase in
digital conversion