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New CX insights from TTEC EMEA

  • Smiling man looking out the window of an airport
    November 20, 2025 Blog Travel and Hospitality

    Predictive personalisation becomes the future of travel CX

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  • Woman looking at tablet, surrounded by a digital grid
    November 20, 2025 Blog High Tech

    AI doesn’t work for everyone – how can tech CX leaders get it right?

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  • Woman looking at her phone while walking through a mall
    November 19, 2025 Blog Retail and eCommerce

    Data-driven insights set the pace for retail personalisation in 2026

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  • CX Trends report cover image
    November 17, 2025 Blog

    CX Trends 2026: The future of CX is agile and agentic

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  • A robotic crane lifting gifts off a conveyer belt and putting them in Santa's sleigh
    October 10, 2025 Blog Retail and eCommerce

    AI emerges as the go-to holiday shopping necessity

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  • Brick wall being broken apart
    September 17, 2025 Blog

    Language barriers? AI-powered translation is breaking them down

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  • Group of people smiling and cheering in an office
    September 4, 2025 Blog

    Humanity First: Everyone belongs, every voice matters

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  • 2 people discussing
    August 12, 2025 Case Study Travel and Hospitality

    Accelerated training results with RealSkill learning

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  • A guy showing his colleague where to find the knowledgebase
    August 12, 2025 Case Study Travel and Hospitality

    Knowledgebase curation slashes search time by 42%

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  • A happy woman
    July 23, 2025 Case Study Financial Services and Insurance

    DailyPay outperforms CSAT as it expands service offering

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  • Woman kneeling near an electric car that's charging
    July 15, 2025 Blog Automotive

    CX will crown the winners in the EV race

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