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New CX insights from TTEC EMEA

  • Woman standing next to a car, shown in a car's side mirror
    December 10, 2025 Blog Automotive

    Frontline resilience to define automotive winners of 2026

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  • Robot wearing headphones and typing on a laptop
    December 10, 2025 Blog Financial Services and Insurance

    Beyond bots: A new AI imperative for insurance

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  • An illuminated pathway leading through a futuristic-looking tunnel
    December 10, 2025 Blog

    Looking ahead: CX trends poised to reshape 2026

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  • Digital image of a fingerprint on a screen
    December 2, 2025 Blog Financial Services and Insurance

    Understanding: The first step in KYC opportunities for retail banks

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  • Smiling man looking out the window of an airport
    November 20, 2025 Blog Travel and Hospitality

    Predictive personalisation becomes the future of travel CX

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  • Woman looking at tablet, surrounded by a digital grid
    November 20, 2025 Blog High Tech

    AI doesn’t work for everyone – how can tech CX leaders get it right?

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  • Woman looking at her phone while walking through a mall
    November 19, 2025 Blog Retail and eCommerce

    Data-driven insights set the pace for retail personalisation in 2026

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  • CX Trends report cover image
    November 17, 2025 Blog

    CX Trends 2026: The future of CX is agile and agentic

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  • A robotic crane lifting gifts off a conveyer belt and putting them in Santa's sleigh
    October 10, 2025 Blog Retail and eCommerce

    AI emerges as the go-to holiday shopping necessity

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  • Brick wall being broken apart
    September 17, 2025 Blog

    Language barriers? AI-powered translation is breaking them down

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  • Group of people smiling and cheering in an office
    September 4, 2025 Blog

    Humanity First: Everyone belongs, every voice matters

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