August 12, 2025 Case Study Travel and Hospitality Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
August 12, 2025 Case Study Travel and Hospitality Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions
December 20, 2024 Case Study Travel and Hospitality Fraud management, AI, discipline drive €86M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
April 16, 2024 Case Study Airlines Knowledge Base Innovation Takes Customer Support to New Heights An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.
April 15, 2024 Case Study Airlines Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.
April 15, 2024 Case Study Airlines Airline Reduces AHT with Quality, Not Speed With calls handled by more confident and knowledgeable contact centre associates, average handle time was reduced by a full minute.
April 15, 2024 Case Study Airlines Airline loyalty member satisfaction takes off NPS jumps 104% after proactive analysis of why customers call.
April 15, 2024 Case Study Airlines Travel Offshore, Beat NPS Goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care.
April 15, 2024 Case Study Car Rental Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources.
April 15, 2024 Case Study Travel and Hospitality A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.
April 15, 2024 Case Study Travel and Hospitality Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company €15M
April 15, 2024 Case Study Travel and Hospitality Online travel platform helps more customers faster with 36% jump in productivity Recalibrated benchmarks and associate training lead to significant drop in AHT
