July 2, 2024 Case Study Retail and eCommerce Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focussed as it grew
June 13, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
April 26, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
April 16, 2024 Case Study Retail and eCommerce Clothing retailer meets peak holiday demands Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
April 16, 2024 Case Study Retail and eCommerce A Clear Vision Spurs Sales and Service A near-shore team of brand ambassadors help guide online customers through the sales and service journey.
April 16, 2024 Case Study Retail and eCommerce Agile Outsourced Support From Day One End-to-end outsourced support delivers best-in-class results
April 16, 2024 Case Study Retail and eCommerce Transform First-Time Customers into Loyal Brand Ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support.
April 15, 2024 Case Study Retail and eCommerce Fraud Support Breaks Remote Training Barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event.
April 15, 2024 Case Study Retail and eCommerce Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.
April 15, 2024 Case Study Retail and eCommerce Contact centre optimisation yields €3 million savings TTEC evaluated current operations and helped implement a more effective WFM system
April 15, 2024 Case Study Healthcare Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most.
April 15, 2024 Case Study Retail and eCommerce Back-office streamlining speeds up retailer’s hiring process By deflecting email enquiries, TTEC cut resolution time by 40%
