AI-powered retail
CX
& sales
outsourcing solutions
At TTEC, we bring together the best of people and technology to
deliver experiences that move the needle on loyalty, efficiency,
and growth, powering the future of customer experience, where
human expertise meets AI innovation.
From omnichannel contact center tech to empathetic, AI-empowered associates, our solutions span the entire customer journey. TTEC BPO services help brands across EMEA retain customers and lower costs.
With over four decades of retail expertise and more than 50,000 employees across six continents, we help iconic and disruptive brands design, operate, and scale CX that wins in real life, not just in theory.
Smarter CX that scales with you
Stay ahead of shifting consumer expectations with solutions built for performance and agility. From TTEC contact center technology that adapts in real time, to AI-driven lead generation outsourcing that fills your pipeline with precision, we help retailers move faster and serve smarter. Improve customer experience with omnichannel CX strategies that meet shoppers wherever they are, and deploy intelligent automation that delivers results you can scale, without sacrificing quality.
What Retail CX leaders are facing in 2025
We’ve heard from retail leaders like you, and the challenges are real. Discover how
our digital experience solutions can improve CSAT and reduce customer attrition.
Making AI
actually work
Everyone’s talking about generative AI, chatbots, and automaztion. But turning buzzwords into real, scalable improvements? That’s the hard part. From ticket triaging to knowledgebase automation, the key lies in strategic integration, not just adoption.
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Turning feedback
into action
Voice of the Customer programs are siloed, underfunded, or disconnected from daily operations. Many brands are struggling to close the loop between what customers say and what gets fixed.
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Mapping seamless
customer journeys
Fragmented data, disconnected channels, and legacy systems make it tough to deliver consistent end-to-end experiences. Many CX leaders are actively working to unify customer touchpoints into journeys that feel effortless.
Learn moreIf you’re nodding your head, you're not alone.
The good news? We’ve helped retailers across the globe overcome these exact challenges and we can help you too
TTEC is the only CX partner in the
market that seamlessly delivers both
human and digital solutions
Digitally Enabled Talent and Managed Services
We have delivered billions of last mile customer conversations across hundreds of technologies, and we have valuable and actionable insight on how to optimize CX technology solutions.
Insight-driven CX Consulting and Technology
We have designed and deployed thousands of CX technology solutions across hundreds of technology vendors and we know how to optimize CX delivery solutions for the last mile of customer engagement.
Featured Resources
Explore actionable tools, insights, and real-world results tailored to today’s retail CX landscape:
AI-powered insights (and experts putting them to work) revolutionise quality
A luxury retailer needed more than compliance metrics. They needed real customer insight. With TTEC and Level AI, they unlocked €450,000 in potential annual savings, cut coaching time by 60% and automated 100% of interaction categorization.
Read the case study
Customer correspondence hits new quality targets for retail chain
A global retail chain raised the bar on written communication with Grammar Assist, our AI-powered writing tool.
Read the case study
AI Automation Trends Guide
See how brands are using automation to unlock fast, human-first support at scale.
Read the trends report
Retail’s untapped CX advantage: Transform returns experiences
A return shouldn’t mean a lost customer. Explore how smart CX design brings shoppers back.
Read the article
The Power of AI in Retail CX
How to use AI where it counts: behind the scenes and in the moment.
Read the blogSmart CX that works like magic
Smart CX that works like magic
Smart CX that works like magic
Whether you're boosting CSAT, integrating AI, or building seamless journeys, We execute big ideas, without losing the human touch.