RETAIL AND ECOMMERCE
CX: It's always
in style
The tech and talent to exceed customer expectations
Contact usRETAIL AND ECOMMERCE
CX: It's always
in style
The tech and talent to
exceed customer expectations
Great CX and lower cost to serve are in the bag
With changing consumer demands, it's more important than ever for retail CX leaders to make customer interactions as easy and convenient as possible, both online and in store. Shoppers want easy, fast access to the information they need — 24/7 and in the channel of their choice. Our innovative digital tools can help predict customer behaviors based on intents and create efficiencies throughout the entire customer journey at a lower cost to serve.
We help retail brands stay ahead.
- Brick and mortar-enabled
- Marketplace
- eCommerce/brands
CX solutions
built for the Retail and eCommerce industry.
Contact Center as a Service
Highly scalable cloud customer and employee experience technology.
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Retail enters its a-commerce era
Retail experts and leading brands share the state of AI shopping
A new term is circulating the retail industry: a-commerce. Short for agentic commerce, it was mentioned repeatedly by Shoptalk Head of Content & Insights Joe Laszlo during his recent conference session on retail predictions. The name tracks – during the Shoptalk annual retail conference earlier this year, agentic AI was everywhere. The mood reflected consumer behavior – shoppers are increasingly using AI, though not for a complete shopping experience, experts cautioned at the show.
Read the full article in the Customer Strategist JournalTrending CX Successes
Case Study
Back-office streamlining speeds up retailer’s hiring process
Diving into data and frontline feedback improved customer loyalty and led to an 88% resolution rate at a popular gaming and technology brand.
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Case Study
How a sporting goods brand scored better resolution rates with a deep dive into the customer journey
TTEC helped identify and fix problems that delayed the customer warranty process.
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Case Study
Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
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Reduce effort and elevate
your customer experience
Unlock customer value by acting on true intent in the retail industry.
More insights from TTEC
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Service à la clientèle de haut niveau pour le commerce électronique
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Ready to elevate your CX?
Ready to elevate your CX?
Ready to elevate your CX?
CX and omnichannel technology so your customers say buy instead of bye.