RETAIL AND ECOMMERCE
CX: It's always
in style
The tech and talent to exceed customer expectations
Contact usRETAIL AND ECOMMERCE
CX: It's always
in style
The tech and talent to
exceed customer expectations
Great CX and lower cost to serve are in the bag
With changing consumer demands, it's more important than ever for retail CX leaders to make customer interactions as easy and convenient as possible, both online and in store. Shoppers want easy, fast access to the information they need — 24/7 and in the channel of their choice. Our innovative digital tools can help predict customer behaviors based on intents and create efficiencies throughout the entire customer journey at a lower cost to serve.
We help retail brands stay ahead.
- Brick and mortar-enabled
- Marketplace
- eCommerce/brands
CX solutions
built for the Retail and eCommerce industry.
Contact Center as a Service
Highly scalable cloud customer and employee experience technology.
Learn more
Who cares about empathy
in the contact center?
Empathy is important in the contact center, but do customers really care? Liz Glagowski recently sat down with TTEC's JB Bednar to discuss if empathy is overrated for CX.
Listen to the podcastTrending CX Successes
Case Study
Back-office streamlining speeds up retailer’s hiring process
Diving into data and frontline feedback improved customer loyalty and led to an 88% resolution rate at a popular gaming and technology brand.
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Case Study
How a sporting goods brand scored better resolution rates with a deep dive into the customer journey
TTEC helped identify and fix problems that delayed the customer warranty process.
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Case Study
Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
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Reduce effort and elevate
your customer experience
Unlock customer value by acting on true intent in the retail industry.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner for outsourcing needs
More insights from TTEC
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Service à la clientèle de haut niveau pour le commerce électronique
Read the client story
Ready to elevate your CX?
Ready to elevate your CX?
Ready to elevate your CX?
CX and omnichannel technology so your customers say buy instead of bye.