Contact Center Operations
Back-office
Support
A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.
Contact Center Operations
Back-office
Support
A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.
We help you eliminate the stress from back office work.
An organization’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back office operations running effectively. What happens behind the scenes will influence the success of customer-facing interactions. Disorganized back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience.
Our smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure. Transaction processing, benefits administration, trust and safety, reconciliation, and content management, our back office experience runs across all industries to help you complete time consuming back office tasks so your organization can focus on your core business.
The experience and expertise to support
your company's back office needs
Organizations that value customer experience know a back office service contact center provides invaluable support. Here are four tips to ensure a strong backline creates a strong frontline.
Actionable and engaging training
Every great back office begins with interactive and responsive training for the staff members.
Make safety the name of the game
Security and careful procedures are key for efficient call center back office services.
Quality must be a priority
The back office support team must stress thoroughness and efficiency to prevent costly losses.
Automate
intelligently
Successful automation of call centers require seamless integration of both front-end and back-end systems
Back Office support services across industries
We provide high quality back office customer support solutions across a wide range of industries and functions, to help your brand save valuable time and effort.
Database Management
- Employment Status
- Health Records
- Credit Scores, etc.
Utility Provider Customer Support
Administrative Services Support
Healthcare back office support services
Healthcare Enrollments
Claims Adjudication
Forms Processing
Health Insurance Fraud Detection
FSA and HSA Claims
False Claims Prevention and Case Management
Payment Determination - Coordination of Benefits (COB)
Multi-Channel Customer Support
Trust and Safety
Content Moderation, Optimization, Validation, and Sourcing
Geo-Fencing
Financial Services back office support services
401k Reconciliation and Tax issues
Beneficiary Forms and Denial letters
Accounts Payable and Receivable
Invoice Processing and Indexing
Shareholder relations/services & transfer
Mortgage Services
- Loan Processing
- Identity Verification
- Compliance Review
User Acceptance Testing
Backend Platform Configuration
Custom Account and Demo Setup
Project Pricing and Risk Calculation
Platform Bug and Enhancement Review and Verification
Requirement Gathering
Insurance Quote Creations
Generating Proposals
Claims Processing
Insurance Policy Issuance Services
Insurance Policy Checking Services
HR and Payroll services
Customer and B2B Support
Bookkeeping, Invoicing, and Financial Reporting
Administrative and Data Entry
Back Office support services across industries
We provide high quality back office customer support solutions across a wide range of industries and functions, to help your brand save valuable time and effort.
Database Management
- Employment Status
- Health Records
- Credit Scores, etc.
Utility Provider Customer Support
Administrative Services Support
Healthcare back office support services
Healthcare Enrollments
Claims Adjudication
Forms Processing
Health Insurance Fraud Detection
FSA and HSA Claims
False Claims Prevention and Case Management
Payment Determination - Coordination of Benefits (COB)
Multi-Channel Customer Support
Trust and Safety
Content Moderation, Optimization, Validation, and Sourcing
Geo-Fencing
Financial Services back office support services
401k Reconciliation and Tax issues
Beneficiary Forms and Denial letters
Accounts Payable and Receivable
Invoice Processing and Indexing
Shareholder relations/services & transfer
Mortgage Services
- Loan Processing
- Identity Verification
- Compliance Review
User Acceptance Testing
Backend Platform Configuration
Custom Account and Demo Setup
Project Pricing and Risk Calculation
Platform Bug and Enhancement Review and Verification
Requirement Gathering
Insurance Quote Creations
Generating Proposals
Claims Processing
Insurance Policy Issuance Services
Insurance Policy Checking Services
HR and Payroll services
Customer and B2B Support
Bookkeeping, Invoicing, and Financial Reporting
Administrative and Data Entry
We are a back office customer service provider who can help your company optimize operations
Millions of rules-based processing and human intervention back office support interactions handled.
OUTCOMES
Front office and back office support solutions to help you improve contact center KPIs and reduce costs
50%
NPS improvement utilizing sophisticated multichannel and multilingual strategy.
Read the client story
Three ways outsourcing back office services can
help improve efficiency and reduce costs
Back office support companies can help you grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.
1
High decision accuracy and staffing flexibility
Business process outsourcing services can provide your company a highly skilled team of associates who can work 24/7 to provide back office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.
2
Exceptional customer satisfaction
A back office solution contact center can help minimize risk while providing exceptional customer satisfaction. Outsourcing office functions can also help accelerate digital transformation and help you improve contact center KPIs and reduce costs.
3
Industry
expertise
When you outsource back office support, it is essential to work with a BPO company that has expertise across industries. Our approach to providing back office support services has helped clients from all industries effectively manage all customer interactions and improve efficiency, leading to better customer and employee outcomes.
4 motivos pelos quais você deve usar o parceiro de experiência do cliente certo para atender as suas necessidades de terceirização
Descubra como otimizar as operações do seu contact center com colaboração inovadora. A equipe do contact center de hoje deve ter habilidades complexas de solução de problemas, excelência em gestão de pessoas, boa coordenação com outras pessoas e muita inteligência emocional.
4 motivos pelos quais você deve usar o parceiro de experiência do cliente certo para atender as suas necessidades de terceirização
Novos conhecimentos sobre CX da TTEC
-
Otimização da Experiência do Cliente
Download the datasheet -
4 motivos pelos quais você deve usar o parceiro de experiência do cliente certo para atender as suas necessidades de terceirização
Leia o guia de estratégia -
11 maneiras de expandir os seus negócios com a terceirização das vendas internas
Leia o guia de estratégia