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Trust + Safety

Protect your customers and your brand reputation

As risk grows in the digital marketplace, our Trust + Safety solutions protect brands and their customers throughout the entire online journey.

 

A constant risk

In a connected and always-on world, brands are more at risk than ever before. Companies must enable experiences that are not only seamless, personalized, and relevant, but also safe, secure, and trustworthy.

 
Deliver safety, build trust

From ecommerce sites and marketplaces, to social networks and communities, we help brands prevent fraud and protect their customers. Our highly trained associates and precision processes equip brands with the resources to prioritize, analyze, investigate, and resolve problems. And with continuous optimization of detection settings and algorithms, our systems continue to improve over time. Because better detection and mitigation means business leaders can spend less time worrying about online security and more time growing their business.

Prioritize Automated tools flag the transactions and interactions that present the most risk based on recency, cost, impact, etc.

Analyze Complex processes assess critical data elements and uncover patterns that signal fraudulent or offensive behavior.

Investigate Trained experts scrutinize anomalies and define required actions.

Resolve Teams take the necessary action to resolve the issue, and train automated systems to identify future occurrences.

 
Build trust in a world of uncertainty

Years of building customer trust can be undone in a heartbeat if that trust is violated. As businesses leverage data to deliver seamless, personalized experiences, they must balance these interactions with powerful safety and security measures that protect their brand and customers. From fighting fraud to thwarting internet trolls, we help brands minimize fraud-related losses and mitigate reputation risks with solutions that enable them to create experiences that are safe and secure.

  • Detect fraud and reduce chargebacks
  • Moderate user generated content
  • Match moderators to local culture
  • PCI-DSS and ISO/IEC 27001 compliant
 
Total Account Takeover (ATO) losses reached $2.3 billion in 2017, a spike of 61%.

Javelin Strategy & Research

Trust + Safety Solutions

Fraud Prevention

Use a blend of humans and technology to quickly detect fraud and protect your customers against modern fraud threats.

Content Moderation

Review and moderate community-generated content to ensure compliance with community guidelines.

 
Safe Harbor

Handle appeals, mediation, and fraud detection between parties.

Community Watch

Ensure community compliance through a mix of technology and human intervention.

 
Fraud-Busting in the Digital Era
eBook
Fraud-Busting in the Digital Era

Gain valuable insights on fraud trends and discover how they can be met with proactive measures.

Read more
Give Customers Facts, Not Confusion
White Paper
Give Customers Facts, Not Confusion

Learn how to fight back against customer confusion with these content moderation strategies.

Read more
Wherever You Are
Client Story
Trust and Safety Is Good Business

Travel & hospitality company saves $1.7 million for its business.

Read more
Return on Trust
Customer Strategist Journal
Return on Trust

Discover how one company quantified the financial benefit of trust.

Read more
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Announces Third Quarter 2017 Financial Results
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