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Customer Strategist Journal
Retail Banking
Invest in a Multichannel Customer Experience, or Go Bust
Communication
Multichannel Excellence Enables Customer Advocacy for Telecoms
Life Sciences
Building Blocks of a Multichannel Customer Strategy
Breaking the Vicious Cycle
Technology
Creating Maximum Customer Value Across Channels
Apple Excels at Delivering a Crisp Multichannel Customer Experience
World: Europe, Middle East, and Africa
Syngenta Cultivates Double-Digit Growth
Payers
UnitedHealthcare’s Innovation Impact
Travel and Hospitality
Customer Centricity Takes Flight at Porter Airlines
Providers
A Prescription for Customer-Centric Healthcare
Media
Closing the Chasm Between the Insurers and Insured
Insurance
In Healthcare the "Customer" Has Many Faces
Building Trust in the Healthcare Industry
Crafting a Customer-Centric Budget Process
Mashreq Bank Rewrites the Rules of (Customer) Engagement
Retail and eCommerce
The Winning Way to Deliver Superior Service: “Every Customer Every Time”