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Customer Strategist Journal
Technology
Motorola Harnesses New Media to Rebrand a History-Rich Company
Media
Taking the Leap From Social Media to Social Engagement
Payers
Creating a Social Media Agenda for Healthcare
The Key to Becoming a Social Organization
The Future Impact of Social Media
Developing a Strong e-Social Ethos
Applying Customer Analytics for Business Success
Government and Public Sector
The Best Customer “Data” Is Feedback
How Smart Is Your Business?
Customer Experience Management Strategy and Best Practices
Empowering Customers to Become Evangelists
The C-Level Executive’s Greatest Asset: Information
Multichannel 101
Creating a Data-Driven Loyalty Strategy
Get Better Insight Faster
Rightsizing Bank Staff Leads to Customer-Centric Growth