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Experience Matters: Data -- The New Currency of Differentiation

Data is the lifeblood of a company. It’s what separates you from the competition. Are you using your data to compete effectively? TTEC CMO Mark Grindeland discusses the importance of using...

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Experience Matters: Customer Experience Defined

There’s no denying that the customer experience is critical to business success. But depending on the area of the business, it means different things to different people. Here, executives...

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Standing Up to Customer Experience Challenges

What are some common challenges executives face in their efforts to be more customer-focused? TTEC Chief Sales Officer Judi Hand shares her perspective on making the most of today’s customers...

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Trustability: a Capitalist Tool

  "No one would remember the Good Samaritan if he'd only had good intentions. He had money, too." –Margaret ThatcherThe clash between trustability and a company's own...

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Size Does Not Matter: Six Reasons to Take Your SMB Channel Strategy to the Cloud

As customers become more digital, social, and mobile, businesses have opportunities to improve customer satisfaction and loyalty through a differentiated customer experience; but those who are...

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Building a Customer-focused Organization

Each business has its own brand promise to live up to, along with its own customer expectations and perceptions to manage. There is no silver bullet on how to build customer centricity. TTEC CMO...

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Consumers Demand Multichannel Interactions: Six Best Practices for Deploying Agile Channeling Platforms

The explosive growth of smartphones, texting and social media have forever changed the customer service landscape. The messaging, chat, mobile browsing, and app-based capabilities of smartphones...

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The Importance of Customer Monogamy

Customers want a seamless experience, but many companies aren’t set up to serve them with a single relationship strategy. TeleTech Chief Sales Officer Judi Hand discusses what it takes to...

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Breaking the Vicious Cycle Part 3

This is the third blog in a three-part series. The Vicious Cycle starts with one bad customer experience. That experience leads to customer dissatisfaction. If the company does nothing to make...

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Breaking the Vicious Cycle - Part 2

This is the second blog in a three-part series.The Vicious Cycle starts with one bad customer experience. That experience leads to customer dissatisfaction. If the company does nothing to make...

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
Winter Edition of Customer Strategist Journal Features Digital Transformations in CX
Executive journal from TTEC explores trends in customer experience design and delivery
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