×

blog

Recent Posts

Blog updates via Email

A Parallelogram: The Flu and Bad Customer Experiences

On January 11, 2013 the CDC announced that influenza has officially reached epidemic proportions in the U.S., with 7.3 percent of deaths last week caused by pneumonia and the flu. But the American...

Continue Reading...
Rally the Frontline for Net Promoter ® Success

Improving customer loyalty is a key objective for many organizations, and many have established Customer Experience Management (CEM) programs like Net Promoter to inject customer feedback into...

Continue Reading...
The Direct Relationship between Stock Price and Customer Experience

  Customer sentiment and the customer experience directly affect stock price. Just look at this infographic from Derwent Capital Markets (DCM Capital), who used a social media sentiment...

Continue Reading...
Tuning In to Customer Experience Technology

Customers share a great deal about themselves through their multichannel interactions. Between social media posts, recorded contact center exchanges, email, text, and other types of communications,...

Continue Reading...
Using Big Data to Attract and Retain the Digital Banking Customer

Financial services customers are using digital communication channels more and more. Today, they transact across the web, mobile, social, and other self-serve channels. As they interact with...

Continue Reading...
Scoring with Customer Experience Customization

Growing up playing football, or soccer as it’s commonly referred to in North America, it was essential to look the part on the pitch. We wanted to wear the same cleats that football legends...

Continue Reading...
A Look Into the Future of Customer Interactions

Customers are on the go. So why shouldn’t customer service go with them? Lamont Exeter, Executive Director of TTEC’s Learning Solutions and Delivery, explains how the future of customer...

Continue Reading...
All Customers Want for Christmas – Make it Easy for Them to Find What They Need

Many retailers are looking ahead to the approaching holiday season with a mix of hope and concern. Although sales for the holiday shopping season are expected to rise 3.5 percent to 4 percent,...

Continue Reading...
The Five Critical Elements of a Social Recruitment Strategy

Social media is ingrained in our lives. It is not one particular brand-named website, like Facebook or Twitter, but rather a concept. With social media, we all have a voice. It’s because of...

Continue Reading...
Working Towards a Healthier Workplace and Workers

Good health is a major consideration for most of us. But it’s not only individuals who should be trying to maintain their good health—employers also have a vested interest in keeping...

Continue Reading...

Pages

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Schedules Fourth Quarter and Full Year 2017 Earnings Release and Webcast of Investor Conference Call
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
latest news
latest news