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Google Glass: Transforming the Customer Experience

In TeleTech’s blog series on technologies that are transforming the customer experience, we explore wearable computers.TeleTech released an infographic last week illustrating a timeline of...

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Part Two: 10 Big Data Trends to Get Ahead of Now

This is the second blog article in a two-part series. As interest in Big Data increases, so do marketers’ challenges. From having the capabilities to apply sophisticated quantitative...

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Are You Ahead of the Top Big Data Trends?

This is the first blog article in a two-part series. As the world increases its digital footprint, an increasing amount of attention has been turned to Big Data. With the promise of regulating...

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Milestones in Modern Customer Experience

From the first telephone to Google Wallet, technology has rapidly transformed the way people interact. This infographic takes a closer look at some of the innovations that have revolutionized the...

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Experience Matters: How Customer Care Can Evolve to Create Raving Fans

The customer care organization is no longer an obligatory cost center. It is a valuable customer interaction channel, and progressive companies consider it an investment to drive long-term loyalty....

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Our Planet is a Shared Responsibility—What Earth Day Means to TTEC

It doesn’t matter what country you live in, we are all citizens of this Earth, and we share a responsibility for our planet’s health. On Earth Day and, in fact every day, TTEC uses its...

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The Phone is Dead: Long Live the Customer Interaction Center of the Future

Consumers expect an integrated experience across every available communication channel, and multichannel service is becoming increasingly important to companies. TTEC CMO, Mark Grindeland, explains...

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Wacky Ways to Reduce Taxes and Beat Customers’ Tax Day Blues

Put on your crazy pants because this infographic from Liberty Tax Service shares some wacky ways for you to take more tax deductions. But, off-the-wall tax tips aren’t the only thing that...

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Three Key Steps to Get Ahead of Customer Expectations

Communication service providers (CSPs) have unique and immense challenges–meeting customer expectations and offering memorable and unique experiences. They have large, increasingly...

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What Customers Expect in the Telecommunications Industry

What do consumers think about the telecom customer experience? Top-level telecom executives are focusing on the customer experience to compete in today’s hyper competitive telecom market. But...

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Announces Third Quarter 2017 Financial Results
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