Blog: Customer Care
Recent Posts
New technologies combine with traditional contact centers to manage the three crises government agencies must face: COVID-19, record-breaking unemployment filings, and confusion around the CARES...
Now that many healthcare contact centers have transitioned to working at home, how will companies maintain data security? What are the best ways to manage a remote workforce? In a recent TTEC...
Contact center associates have long been at the front line of customer issues but historically, companies have not typically tapped their insight for new customer solutions. What if, instead of...
Watch the on-demand webinar, “CARES Act NOW – Financial Services: How to connect with your customers in a socially distanced world” to learn more about how banks and other...
It's not a secret that customers typically call customer support as a last resort but in recent weeks, companies across many industries have reported high increases in call volumes, which...
The novel COVID-19 virus has exposed the fragility of everyday life, as well as the systems that run it. As the pandemic effectively puts a hold on many industries like travel, retail, and...
Hospitals and health systems are at the front line in battling the COVID-19 pandemic. Rapid responses to surging patient call volumes are critical. We’ve identified three urgent issues where...
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They have questions. They need answers. And in many cases, they are looking to...
These 4 webinar takeaways focus on the strategies to move your workforce home, weather uncertainty, and ultimately move beyond emergency mode: 1. Evaluate work-from-home readiness In a truly global...
No one has been left untouched by COVID-19. The test we’ve been faced with is unimaginable. Regardless of how well prepared we have been with contingency plans built out of past catastrophes ...