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Customer Strategist Journal
Technology
The Essential Element of Customer Service in Telecommunications
The Real Cost of Customer Experience
Linking Customer Experiences to Business Outcomes
What If Customer Experience Has No ROI?
Harnessing the Power of Customer Intelligence
PhotoBox’s Customer Obsession Drives Double-Digit Growth
Long-Term Financial Strength Comes From Enabling Customers’ Future
World: Europe, Middle East, and Africa
The Gains and Pains of Unexpected Rapid Growth
Communication
Customer Connections Drive Profitability
Travel and Hospitality
The 4 Steps to Becoming a Customer-Centric Airline
The Building Blocks for Optimizing Marketing Investments
Technology Can Help Us Fix the World Economy
Retail and eCommerce
What Being Close to Your Customer Really Means
Marketing Decision Making in 2010
Fintech
An Appraisal of “Customer-Driven” Capitalism
The P&L of Mobile Marketing