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Customer Strategist Journal
Technology
The Essential Element of Customer Service in Telecommunications
Communication
Customer Connections Drive Profitability
Travel and Hospitality
The 4 Steps to Becoming a Customer-Centric Airline
The Building Blocks for Optimizing Marketing Investments
Technology Can Help Us Fix the World Economy
The Real Cost of Customer Experience
Linking Customer Experiences to Business Outcomes
What If Customer Experience Has No ROI?
Harnessing the Power of Customer Intelligence
PhotoBox’s Customer Obsession Drives Double-Digit Growth
Long-Term Financial Strength Comes From Enabling Customers’ Future
World: Europe, Middle East, and Africa
The Gains and Pains of Unexpected Rapid Growth
Optimizing Analytics Creates a Competitive Advantage
Customer Experience Improvements Build Customer Value
Retail Banking
Customer Value Drives Growth at Nordea Bank
The Mathematics of Profitable Marketing