This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Client Story
AI-enhanced coaching sends productivity soaring 97%
Blog
Travel and Hospitality
Overcome the hospitality labor shortage with the right mix of AI and CX
Proactive partners brew a stronger customer experience
Customer Strategist Journal
Generative AI makes it mark
Retail and eCommerce
Is focusing on the wrong metrics sabotaging your CX?
AI evolves from blueprint to tangible reality
Strategy Guides and Trends Reports
Property and Casualty Insurance
Insurance tailored to the 2024 consumer
Specialized support boosts B2B collections revenue
Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost
Payers
Next enrollment season: Ready for a reset?
Conversation intelligence: A soup to nuts primer
Service to sales gets a needed upgrade in the AI era
Wearable AI tech gives Tractor Supply employees instant answers
Accelerate B2B sales revenue with AI
Is generative AI is making customer experience worse?
Customer correspondence hits new quality targets for retail chain