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Customer Strategist Journal
The Psychic (and not so psychic) Powers of Brands
Retail Banking
Customer Experience in Retail Banking: The Bank's Perspective
Communication
8 Innovative Ways to Drive Mobile Data Growth
Mobile Data Dominates Wireless Strategy
Retail and eCommerce
Trend in Focus: Culture First
Build-a-Bear Builds a Brand Around the Customer Experience
Media
Shazam's Experience Is Music to Customers' Ears
Customer Centricity Accelerates Among Global Banks
Live By the Data or Die By the Numbers
Government and Public Sector
The Government of the Future is Built on Data
Big Data: What Are Firms Actually Doing With It?
Data-driven Decision Making at Work in the Public Sector
Five Steps to Big Data Dominance in Banking
Technology
10 Big Data Trends to Get Ahead of Now
Six Secrets to Big Data Success
Three Common Data Concerns Facing the C-Suite