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Customer Strategist Journal
Welcome to the Collaborative Economy
Meet the Resilient Corporation
Retail and eCommerce
Primed for an Exciting Customer Experience Future
4 Essentials for Adapting to the 2020 Customer
Media
Meet the Dawn of Ambient Intelligence
The Promising Digital Future of Lead Generation and Search
Measure the Value of Customer Experience Improvements in Five Steps
Technology
Algorithms Empower Consumers
The Psychic (and not so psychic) Powers of Brands
Retail Banking
Customer Experience in Retail Banking: The Bank's Perspective
Communication
8 Innovative Ways to Drive Mobile Data Growth
Mobile Data Dominates Wireless Strategy
Trend in Focus: Culture First
Build-a-Bear Builds a Brand Around the Customer Experience
Shazam's Experience Is Music to Customers' Ears
Customer Centricity Accelerates Among Global Banks