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It’s unquestionable that business leaders and customers loathe fraud. But onerous safeguards that slow down the customer journey are a close runner-up. Companies are under pressure to protect...

As a consumer, when was the last time you thought to yourself, “this is a B2B brand and so I have lower expectations for a personalized experience?” Most likely never. People don&rsquo...

Life is complicated and rarely goes as planned. For customer-facing companies, sudden emergencies like natural disasters or data breaches can trigger waves of consumers looking for help and answers...

The internet has always had its share of bad guys. And now that nearly all companies are moving to a more digitally enabled world, thieves, con artists, and hackers are finding new ways to steal...

In the ongoing race to surpass customer expectations, there are market leaders and laggards. The leaders dominate their competitors in mindshare, number of applications, and perceived value, among...

Have you stuck to your New Year's resolution? If not, you're not alone. U.S. News states that 80 percent of Americans abandon their resolutions by February.One resolution that is worth...

In the realm of big data analytics, there is an urgent demand for systems to evolve its artificial intelligence (AI) with emotional intelligence. Understanding customer’s emotions is key. The...

Once a year in Las Vegas the tech world shines brighter than the boulevards and casinos. This year’s 2018 Consumer Electronics Show (CES) showcased the latest innovations from the smartest...

In a few months, the EU General Data Protection Regulation (GDPR) will come into force, overhauling how organizations around the globe handle personal information. When this happens, businesses...

Hi. It’s great to meet you. Again.For 35 years, you’ve known us as TeleTech. The customer experience strategy company that helps amazing brands across the globe build engaging...