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Learning + Performance

Great employee experience drives great customer experience

Our Learning + Performance solutions don’t just educate employees, they inspire and empower them to deliver amazing customer experiences across every channel, every time.

 

Transform a customer’s day

It is difficult to ensure a consistent employee and customer experience when brands have static systems and disparate knowledgebases. Our Learning + Performance solutions will transform the way companies think about, build, develop, reward, and motivate teams to deliver consistent employee and customer experiences.

 
Developed to their full potential

We help ensure a consistent customer experience by giving both employees and customers the right answer, the first time – every time. We ensure employees are motivated, culturally-aligned, and equipped with the right mindset and skillset to deliver exceptional customer experiences at every interaction. By providing the right knowledge tools and training, we help build a workforce that is competent, collaborative, and connected.

 
 
Get it right the first time

To customers, a brand is the sum of every interaction, and finding the right answer quickly and easily turns unhappy customers into delighted ones. With our Learning + Performance tools, technology, and training, support associates have all the information they need to be successful right at their fingertips.

 
 
Employees at companies with top rated customer experience are 61% more likely to be “highly” or “moderately” engaged than employees at low rated companies.

Temkin Group

Learning + Performance Solutions

Employee Lifecycle Development

Recruit, align, onboard, train, and retain the talent you need for your organization in today’s digital workplace.

Leadership & Management

Develop the strengths and behaviors your managers and leaders need to get the best out of their teams through robust programs and flexible frameworks.

 
Communication & Engagement

Integrate strategies, campaigns, and tools that will revolutionize, align, and engage your teams.

Mindset & Culture

Foster an agile and resilient workforce through proven, ROI-based programs.

Knowledge & Collaboration

Deploy and maintain unified platforms that can be accessed anytime, anywhere, and contain knowledge from a single 'true' source, gamified elements, and multimedia user generated content.

Sales Transformation

Provide the sales strategies, skills, and mindset that will help sales leaders and their teams exceed their targets.

 
Employee Analytics

Amalgamate data that provides true business-impacting insights about your people’s competency levels and social sentiment that go beyond formal assessments and engagement surveys.

 
The CX Factor
White Paper
The CX Factor

Learn what it takes to win in the new customer experience economy.

Read more
Speed and Focus
Client Story
Speed and Focus

Discover how a carmaker onboards service associates faster and better with next-gen training.

Read more
Optimize Contact Center Performance
Blog
Optimize Contact Center Performance

Learn three steps to optimize your contact center employee performance.

Read more
A Healthy Dose of Culture
Client Story
A Healthy Dose of Culture

Read how a leading lifestyle brand builds empathy among associates to strengthen member relationships.

Read more
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Schedules Fourth Quarter and Full Year 2017 Earnings Release and Webcast of Investor Conference Call
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
latest news
latest news