Taking care of people, not ticket numbers
Too many businesses consider customer engagement centers an expense instead of what they really are: an investment. Cutting costs on care can be an expensive endeavor when customers go running for a competitor. Investing in a culture of care delivers happy, loyal customers.
The right people with the right
training, tools, knowledge, and mindset
The moments that customers remember begin with one thing: empathy. It’s a concern for the person on the other end of the line and a genuine desire to help. From our digital recruitment engine and ongoing learning approach, to our web-based business intelligence platform that provides a real-time view of associate performance, our solutions help brands develop a rockstar team around a culture of caring and deliver the best possible experiences for their customers.
- Digital recruitment engine to hire the best candidates
- Trained, empathetic brand advocates deliver results
- Knowledge management tools that continuously improve
- Highest employee engagement scores in the industry
- More than three decades of excellence and leadership
- Pay-for-performance programs align with client success metrics
People, Process, and Technology
Deliver excellence at every
touchpoint in the customer journey
With over 35 years of experience, we enable millions of interactions that matter, every day, around the world. We equip our clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction so that our business partners can deliver excellence at every moment-of-truth in the customer journey. With a maniacal focus on changing how customers and brands build bonds, we’re not just a service provider but a partner in business transformation through customer centricity.
- Customer obsessed
- Change agents
- Passionate innovators
- Committed to success
- Part of something bigger
86% of consumers will pay more for a good customer experience.
Humanify Customer Engagement Centers
Deliver operational excellence across any channel, at any time, at scale, whether on-shore, off-shore, or near-shore.
Leverage our remote associate model, ttec@home, to gain flexibility for major ramps, seasonality, and daily fluctuations.
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Centers of Excellence
Tap into our deep expertise in talent acquisition, learning and development, performance management, workforce management, speech and business analytics to deliver an amazing customer experience across every interaction channel every time.