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Best in class operations brought to you by engaged and empowered employees
Companies in every industry are realizing that the quality of the services they deliver is as important to driving growth as the products they manufacture. In a connected, always-on world, customers demand individualized experiences that are frictionless and seamless within and across channels, whether they are person to person, digital or fully automated.
For more than 35 years, we’ve connected brands to their customers to deliver these frictionless experiences and build more connected relationships. We’re proud of our heritage in technology innovation and of the amazing employees who work on the front lines for our clients every day.
We’re very selective in building our team with a 1-to-10 applicant to hire ratio. Once we’ve found the right fit, we onboard, train, and celebrate our employees. And it’s working. Our employee engagement score is one of the highest in the services industry and our best source of new talent is through employee referrals.
Don’t take our word for it, meet our people yourself in the below video, or visit our operational improvement, Service to Sales and TeleTech@Home resource centers to learn more about our contact center solutions.
Our contact center teams have the tools they need to bring
hyper-relevant, personalized customer care to each and every interaction.
Effective, holistic knowledge management enables more relevant results in a shorter time frame. Business process outsourcing (BPO) delegates the necessary teamwork for customer service solutions to keep up with the evolving expectations customers demand and deserve. Six Sigma processes, strong automated quality assurance programs, and voice-of-the-customer analytics tools offer insights for continuous improvement.
With fewer associates and better tools, our platform for customer experience produces faster results, increased ROI, and easier innovation. Our Fortune 500 clients get best-in-class operations with engaged and empowered employees.
Learn more about our
contact center solutions