Resources

Surpass associate learning and performance KPIs to boost enrollments, build member loyalty

One of the largest U.S. healthcare plan providers reinvigorated associate training through the award-winning RealSkill platform, a well-organized knowledgebase, and ongoing solutions enhancements

Savvy multilingual customer support translates into happy travelers

TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time

Fast support at a crucial time of need

Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more

Sales transformation: From subpar to top performer

By deploying TTEC’s sales best practices and training, an underperforming inside sales team became the client’s top-selling partner