September 17, 2024 Customer Strategist In Depth Cut through the AI noise by focusing on the “who” Improve CX and drive ROI with a roles-based strategy
September 17, 2024 Customer Strategist Industry Insights What to watch: Observant banks focus on these 4 in-flux industry developments
September 17, 2024 Customer Strategist Perspectives Winning the season: 4 ways to maintain stellar CX during volume spikes Navigate cyclical surges easily with the right people and technology
September 17, 2024 Customer Strategist Profile Travel and Hospitality Avelo Airlines embraces automation to help customer journeys take off smoothly Fast-growing airline strives to keep CX at the forefront
September 13, 2024 Case Study Healthcare Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
September 9, 2024 Blog Financial Services and Insurance Key questions for banking CX heading into 2025
August 26, 2024 Tips and Takeaways Hypergrowth and Startups 5 myths about BPOs for startups – busted! The right partner can take your CX to the next level
August 22, 2024 Datasheet Travel and Hospitality Elevate the customer experience to suite standards in hospitality
