Resources

22K users in one launch day = Medical history

Electronic Health Record (EHR) adoption is quite possibly the greatest, and costliest, challenge facing modern healthcare organizations. We helped our client manage the process and transfer all 22K users

BMW drives the dealer experience forward

BMW was looking to better understand the journey of their own customers so they could enhance the overall dealer experience. We helped overhaul their relationships with dealerships.

Dynamic retail support is a win, all year long

Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution

Driving lease loyalty

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales

Not winning business? Try winning hearts

Our client was having a hard time generating new subscribers from its existing sales programs. We designed and supported a new program that increased sales conversions 62%.

The pathway to a world-class chat program

Our client wanted to leverage service chat to better engage customers online. We helped develop a chat strategy that enhanced service via this digital channel, while simultaneously boosting sales.

A wellness plan for employee engagement

One of the best ways for companies to keep their employees healthy — and keep healthcare expenses in-check — is to encourage wellness. We helped our client create a new wellness program.

YouTube remarketing campaign boosts conversions, reduces costs

Our client was looking for a way to conduct a YouTube remarketing campaign to find users who had visited the website but not made a purchase. We helped optimize their marketing campaigns and made conversions jump by 10x

150-year-old utility meets modern communication

A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure

Airline reduces AHT with quality, not speed

With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute

Centralized solution, local control

Our client was stuck with outdated technologies that were keeping them from being able to satisfy their customers' needs. We helped by implementing a new VoIP platform.

Healthcare company gets post-merger contact center makeover

When a global health service company acquired a large insurance and a healthcare organization, it was a perfect opportunity to transform to a best-in-class VoIP contact center solution. To address the client’s needs, we implemented both a premise and a Cl