Resources

Higher satisfaction and a $50M increase

Realizing a lack of customer-centricity, our client noticed their customer experience ratings were dead last, and this was costing them business. We helped provide a better CRM and database solution

How to welcome a new customer base

This client had acquired a new consumer division, gaining new customers. We were able to help integrate customer feedback into every part of the company to amplify customer centricity

icStore for multichannel customer service

Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center

Inconsistent customer experience leads to lost calls, lost sales

Our client recently acquired more branches and was looking to create a consistent customer experience across all, old and new. We helped by creating virtual contact center locations

From zero to hero

A utility company transformed its customer service with a self-help solution

Innovations in mobile customer care bridge technology and humanity

Customers expect instant support across their channels of choice. We helped our client implement customer self-service and omnichannel tools so members can interact 24/7 across voice, web, social, email, video, and mobile.

From poor lead quality to 221% growth

Our client's mobile sales were weak and it needed an effective way to drive growth. We helped create better targeted mobile ads producing a 221% increase in mobile sales.

Complex support, without the complexity

Our client was looking to change their service to keep up with the ever-changing technical support their products needed. We were able to make sure their current call centers were equipped provide immediate support.

Customer focus yields hundreds of new opportunities

A leading insurer transformed itself from a company that focused on products and transactions to one that emphasized trusted relationships

Customer churn cut in half with retention strategy

Our client experienced a sharp increase in customer churn rates and sought our help. We built a churn prediction model that helped reduce customer churn greatly

Delivering an end-to-end customer service solution

Our client was looking to expand their European footprint, but needed to support all languages. We helped implement a central service hub that supported all European languages

Exceptional service, tailored to fit

Our client’s support volumes increased up to 200% and was hindered by outdated staffing models and scheduling abilities. We used humanify@home to deliver a quality experience