This event is SOLD OUT!


Immerse yourself in this private virtual event while sampling the finest wines of Icellars Estate Winery from the comfort of your own home. Guided by Canadian Craft Tour’s wine educator + experience guide, learn how to taste a variety of delicious red, white and rose wines alongside likeminded CX peers and your event host, TTEC. We’ve also included a delicious snack to pair alongside the wine as you taste.

As part of this live wine and CX pairing, we will share best practices, strategies, and trends to create lasting, profitable customer relationships using a combination of highly-skilled associates and a comprehensive, 100% secure platform.

During this unique experience, you will:

  • Learn about and taste 10 different red, white, and rose wines of Icellars Estate Winery
  • Become a winemaker! Create your very own red blend
  • Cheers and network with likeminded CX professionals
  • Receive a delectable assortment of Beta5 fine chocolates made locally in Vancouver

Let's cheers together!

12PM PT / 3PM ET



This Event is SOLD OUT!

Registration is no longer available.


For more information please contact megan.long@ttec.com

DISCLAIMER: For Canadian residents only.

About Canadian Craft Tours and Jordan Trustham

Wine Educator + Experience Guide

Established in 2015, Canadian Craft Tours has been providing beer/wine/cider/distillery tours across BC and now in AB and Toronto! We love introducing the world to our world of "Libation tourism" with our locally crafted experiences that can fit any group's interests. Our virtual events were created to connect people all across Canada and share the love we have for the beer and wine industry. To learn more visit https://www.canadiancrafttours.ca/.

Jordan has been with Canadian Craft Tours for just over 4 years now and in that time has become our Lead guide for all tours and event across Canada. He has a passion for the beer/wine industry and his knowledge of all libation is something to be impressed about. He has been homebrewing for 19 years and became a certified cicerone. His hobbies include backcountry skiing, hiking, road-tripping and of course, all things beer.


About Icellars Estate Winery
Icellars Estate Winery is a boutique winery located in beautiful Niagara-on-the-Lake. It was founded in 2010 by the ICEL family. Small batch wines are produced from the farm and inspired by classic winemaking styles deeply rooted in the history of viticulture and winemaking.

The 60-acre fallow land was carefully selected by owners Adnan and Elif ICEL based on precise research of ideal growing conditions for premium vinifera varieties Cabernet Sauvignon, Merlot, Cabernet Franc, Pinot Noir and Chardonnay. The winery uses estate grown fruit from their hand-manicured vines.

Total yearly production is currently around 4,000 cases with plans to increase slowly with new plantings. The vineyard has a very warm microclimate suitable for big reds and Chardonnay. Chardonnay is the only white grape planted on the estate. The winery is focused on high-end wines with 100% of the wines are aged in French oak barrels from 12 months to 24 months. The winery building is designed to be zero carbon footprint with gravity flow winemaking. To learn more visit https://www.icellars.ca/.

About TTEC
TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. To learn more visit https://www.ttec.com/what-we-do.