Immerse yourself in this exclusive, private virtual event. Network, share and learn contact centre best practices and lessons learned with an Executive Roundtable of your Financial Services peers, while sampling the finest wines of Icellars Estate Winery from the comfort of your own home.

Guided by Canadian Craft Tour’s wine educator + experience guide, learn how to taste a variety of delicious red, white and rose wines alongside likeminded CX aficionados and your event hosts, VoiceFoundry + AWS. We’ve also included some delicious chocolates to pair alongside the wine.

During this unique experience, we will host an executive roundtable facilitated by John Marino, CEO and founder of VoiceFoundry + Dan Stark, Enterprise Lead of AWS on top-of-mind issues facing Financial Services in a post pandemic reality, including:

  • The changing face of customer engagement
  • Leveraging data to create personalized, digital customer experiences
  • Adoption of AI and Machine Learning for self-service and agent augmentation

Let's cheers together!

3:00 p.m. ET


Space is extremely limited for this exclusive event. RSVP by June 24.


Registration is no longer available.


For more information please contact megan.long@ttec.com

DISCLAIMER: For Canadian residents only.

About Canadian Craft Tours and Jordan Trustham

Wine Educator + Experience Guide

Established in 2015, Canadian Craft Tours has been providing beer/wine/cider/distillery tours across BC and now in AB and Toronto! We love introducing the world to our world of "Libation tourism" with our locally crafted experiences that can fit any group's interests. Our virtual events were created to connect people all across Canada and share the love we have for the beer and wine industry. To learn more visit https://www.canadiancrafttours.ca/.

Jordan has been with Canadian Craft Tours for just over 4 years now and in that time has become our Lead guide for all tours and event across Canada. He has a passion for the beer/wine industry and his knowledge of all libation is something to be impressed about. He has been homebrewing for 19 years and became a certified cicerone. His hobbies include backcountry skiing, hiking, road-tripping and of course, all things beer.


About Icellars Estate Winery
Icellars Estate Winery is a boutique winery located in beautiful Niagara-on-the-Lake. It was founded in 2010 by the ICEL family. Small batch wines are produced from the farm and inspired by classic winemaking styles deeply rooted in the history of viticulture and winemaking.

The 60-acre fallow land was carefully selected by owners Adnan and Elif ICEL based on precise research of ideal growing conditions for premium vinifera varieties Cabernet Sauvignon, Merlot, Cabernet Franc, Pinot Noir and Chardonnay. The winery uses estate grown fruit from their hand-manicured vines.

Total yearly production is currently around 4,000 cases with plans to increase slowly with new plantings. The vineyard has a very warm microclimate suitable for big reds and Chardonnay. Chardonnay is the only white grape planted on the estate. The winery is focused on high-end wines with 100% of the wines are aged in French oak barrels from 12 months to 24 months. The winery building is designed to be zero carbon footprint with gravity flow winemaking. To learn more visit https://www.icellars.ca/.

About VoiceFoundry
We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies in order to deliver an exceptional customer experience, leveraging all things AWS.

We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. Learn more about VoiceFoundry at https://voicefoundry.com/who-we-are/.