×
 

Finding Uncommon Ground: Collaborative BPO Partnering for Competitive Differentiation

 
 

The white paper, “Finding Uncommon Ground: Collaborative BPO Partnering for Competitive Differentiation,” offers tips for identifying your organization’s key competitive differentiations, and proposes a checklist that can be used as a guide for determining common business functions that can be outsourced. The checklist includes:

 
  • Identify differentiation touchpoints for each potentially outsourced function
  • Identify internal expertise that’s been developed within ‘common’ functions
  • Score your functional areas on the common-uncommon continuum
  • Talk to your BPO provider about a process optimization plan
  • Make a plan to transfer that domain knowledge
  • Develop a ‘tagged baseline’ for ensuring that the domain knowledge thrives in an outsourced setting
 

Download the Whie Paper:

Please complete this form

 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Are Your Customer Interactions Truly Authentic or Just Artificial?
Latest executive journal from TTEC explores the difference between artificial and authentic intelligence in CX
TTEC Announces First Quarter 2018 Financial Results
latest news
latest news