×

Research shows that people sometimes love and sometimes hate automated service systems. So, how can companies create superior service experiences when their automated system answers the phone? “Why Customers Love to Hate the IVR” explains the latest customer sentiment research behind Interactive Voice Response (IVR) systems and teaches companies how to engineer the best self-service.

Why Customers Love to Hate the IVR

Research shows that people sometimes love and sometimes hate automated service systems. So, how can companies create superior service experiences when their automated system answers the phone? “Why Customers Love to Hate the IVR” explains the latest customer sentiment research behind Interactive Voice Response (IVR) systems and teaches companies how to engineer the best self-service.

  • Find out why customers hate IVR systems and what you can do about it
  • Understand techniques to create faster and more helpful automated services
  • Learn five best practices to remember when updating your IVR technologies
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco
Company Recognized for Strong Sales Record and Demonstrated Success in Customer Care Solutions
Are Your Customer Interactions Truly Authentic or Just Artificial?
Latest executive journal from TTEC explores the difference between artificial and authentic intelligence in CX
latest news
latest news