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The Intersection of Customer and Business Perspectives in the Automotive Industry

 

 

We surveyed 176 customer experience professionals and 3,515 consumers to gauge their perceptions of how businesses deliver customer experience.

 

 

The result? We learned that while in some cases both groups are on the same page, in others, they are miles apart.

In this infographic, see first-hand how automotive customer trends compare to the experiences that OEMs, dealers, and parts manufacturers are currently providing. Highlights include:

 

Key findings from The 2015 TeleTech Customer Experience Benchmark Report

Insight into what matters most to customers in the automotive industry

Recommendations for meeting customer expectations in the years to come

 

View Infographic:

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