Blog: Digital Transformation
Recent Posts
Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. But these days, patients have a...
The financial services industry has come a long way in terms of customer experience during the past decade, but that doesn't mean there isn't still a lot to accomplish. Banks, credit card...
Disruptive companies are designed to, well, disrupt existing industries and business practices. But what happens when companies across the spectrum of industries and sizes are disrupted by a...
At Cisco's first-ever virtual WebexOne Conference, business leaders, humanitarians, and technology expert teamed up to explore a new future born out of uncertainty, one that champions and...
There's no doubt the COVID era is reshaping the consumer goods industry, possibly forever. Consumers' shift to digital, which had been steadily gaining momentum prior to the pandemic, has...
With another surge of COVID-19 cases across the United States and elsewhere, the healthcare industry continues to feel pressured. Balancing the needs of patients and providers, plus the challenges...
The best of robotics brings out the best in people, especially in customer service, where automation is an integral part freeing agent for meaningful work. Applying automation tools, like RPA and...
Digital channels have become the expectation for customers, and brands that don’t deliver relevant experiences in those channels are getting left behind. Digitally native organizations are...
As the COVID-19 pandemic stretches on, more and more organizations are making contact tracing part of their business resiliency plan. However, business leaders have indicated that mounting an...
In a year of change; Black Friday will likely be no different. It’s difficult to redefine how a holiday event, so typically associated with large crowds and spending, will be affected during...