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Blog: CX Strategy & Digital Consulting

Recent Posts

Four New Ways for Auto Dealers to Reach Audiences

The days are long gone when auto dealerships only needed to advertise via print, television, and radio to reach prospective. Increasingly, various types of purchases, such as ongoing annual...

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The Financial Impact of Improving Customer Experience

Each week it seems you hear reports that more and more brands are focusing on “customer experience” as a way to differentiate themselves in a marketplace of increasingly commoditized...

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Choosing the Right Technologies to Guide the Telecom Customer Experience

As telecommunications companies continue to battle for customer loyalty, the key differentiator to help brands distinguish themselves is the ability to provide subscribers with consistent...

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Ten Things to Ask Yourself About Healthcare Patient Experience Technology

Healthcare is a deeply personal experience between patients, physicians, pharmacists, and health insurers. Because of the intimate nature of medical treatment, patients often develop trusting...

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There’s More to the Customer Experience than Meets the Eye

Customer experience. It’s been a buzzword in the halls of many companies for years. But what does it really mean? On the surface, it’s simple – the experience a customer has with...

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Four Reasons to Get Comfortable with Financial’s At-Home Associate Service Strategy

Over the years, regulatory reform has led banks to become increasingly transparent, allowing these institutions to meet higher standards of service. But, as the demand for individualized support...

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Three Solutions for Achieving Healthcare Cost Transparency

The easiest way to illustrate “transparency” in healthcare costs is to look in a mirror and ask yourself the following three questions: “How much did it cost for my last doctor...

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Next-Level Tips for Shaping the Omnichannel Experience

Interacting with your customers through multiple channels is no longer enough. To stand out, companies must provide a seamless customer experience across devices and channels. Many businesses are...

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Three Trends Causing the Mobile Shakeup in Telecommunications

Mobile innovations are shaking up the telecommunications industry with more disruptions on the way. Here are three mobile trends that are changing how telecom companies do business.1. BroadbandIn...

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Putting the ‘Voice’ Back in Voice of the Customer

Most of today’s consumers are familiar with Apple’s Siri platform, which enables iPhone users to convert voice commands into digital action. But, as speech technology begins to...

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