×

Blog: Multichannel

Recent Posts

Omnichannel Service: Are We There Yet?

Perhaps you’ve heard of the term “omnichannel experience.” Many leaders have added this buzzy term to their business vernacular, but few have actually applied it to the customer...

Continue Reading...
3 Essential Open Enrollment Tips for the Off-Season

It’s that wonderful time of year when healthcare insurers can take a breath and plan for their next open enrollment period. But don’t relax for too long. With the combination of...

Continue Reading...
Taking Closed-loop Apps to the Next Level

It’s well known that consumers regularly use only a handful of mobile apps. The battle for user attention is fierce. App developers have an opportunity to outperform competitors by &ldquo...

Continue Reading...
Seven Ways to Lock in Customers this Holiday Season

The holiday retail season is the most important revenue generator for retailers, so it’s important to provide unique and tailored customer experiences that also meet their needs, both online...

Continue Reading...
How to Put Omnichannel Strategy Into Action for Healthcare

The healthcare industry is getting a long overdue digital makeover. Reacting to pressure from consumers’ heightened expectations of digital, omnichannel experiences, healthcare providers are...

Continue Reading...
The Digital Experience is Coming to a Government Near You

Buckle your seatbelts: The digital revolution that has transformed commerce is coming to governments across the U.S.You heard right. Smart local, state, and federal government leaders want to...

Continue Reading...
The Next Step in Mobile Banking: Frictionless Service

Thanks to the rise of virtual wallet technologies and person-to-person payment (P2P) systems, 2015 was a transformative time for banking institutions. As consumers’ pleas for improved mobile...

Continue Reading...
Lessons Learned: Four Retail Trends for 2016

The holiday rush may be over, but retailers shouldn’t rest for too long. The next holiday season will be upon us before you can say “bargain hunter.” Therefore, now is a great...

Continue Reading...
Connecting the Dots on Customer Engagement

In 2014, eMarketer reported that just 8 percent of major retailers offered a fully synchronized customer care experience between their offline and online channels. Today, retailers are finally...

Continue Reading...
TTEC Research Shines Light on Gaps Between Consumers and Brands

Are businesses focusing on experience areas that really matter to customers? That’s the question we sought to answer in the 2015 TTEC Customer Experience Benchmark Report. The results show...

Continue Reading...

Pages

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Are Your Customer Interactions Truly Authentic or Just Artificial?
Latest executive journal from TTEC explores the difference between artificial and authentic intelligence in CX
TTEC Announces First Quarter 2018 Financial Results
latest news
latest news