Blog: Learning and Knowledge

Perfectionists, please raise your right hand. Type A personalities, kindly raise your left. If you are now able to clap your hands over your head, this blog is for you.It was Judi Hand, head of our...

The international social media company discussed in this post is one of our clients.Social media is becoming more and more popular. But, with popularity comes competition, so the leaders in the...

The international social media company discussed in this post is one of our clients.Social media is becoming more and more popular. But, with popularity comes competition, so the leaders in the...

There’s nothing new about using data to make decisions. But, what is new is the potential that new data sources hold in providing real actionable insight. Unstructured data such as social...

Sales success is essential for organizations to thrive. But, achieving sales growth on its own isn’t enough. Savvy business leaders know that they need to both deliver on their sales promises...

Sales teams have always had their work cut out for them. But in a competitive economy, where the differentiators between organizations are getting slimmer, the challenges that sales teams face for...

Today, it is hard to escape all the chatter about Big Data. Every time I read an article or a news story around Big Data, I can imagine the frustration every marketer must face as they try to...

As markets mature and customers become scarce, executives are beginning to understand the vital role a well directed contact center plays in driving predictable, profitable growth. The contact...

Customers who reach out to a contact center are rarely doing so for a positive reason. More often than not, they’re making the call or sending an email or Tweet because something’s...

Without customer experience leading the way, executives are missing the big picture when it comes to Big Data.Terabyte. Petabyte. Exabyte. Zettabyte. Yottabyte. To today’s business leaders...