Blog: Digital Transformation
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Imagine a future where you can summon a driverless car through an app to whisk you to your destination. There’s no need to worry about maintaining a car or even parking it because that&rsquo...
In the ever-evolving customer experience landscape, technology is poised to be the primary source of disruption in 2016.To quote Altimeter Group Principal Brian Solis, “Disruption is not...
The explosion of technology and tools aimed at the customer experience gives companies innumerable opportunities to better engage consumers and drive customer loyalty. In fact, 89 percent of...
On the path to success, it’s often hard for companies to find their footing. Retailers must travel an especially rough road as they race to keep pace with technological innovation. Because...
No one wants to feel like a number. We are distinct individuals, special and one-of-a-kind, with unique needs and wants. Whether you call it “Cult of Individualism,” “Special...
From auto recalls to autonomous vehicle tests, 2015 was marked by events that underlie the significant changes taking place in the automotive industry. Technology advances and a demand for greater...
By now, most business leaders are aware that customer experience matters, and that success will be defined by the ability to exceed customer expectations. In fact, Gartner reports that 89 percent...
Marketing is undergoing a radical transformation. Today’s cross-channel customer is creating new challenges – and opportunities – for marketers to engage with consumers who are...
You have a contact center with operators standing by, more representatives fielding customer emails, click-to-chat associates engaging online, and even a social media guru handling customer tweets...
The days when social media was a niche marketing tool are long gone. It is estimated that there will be about 2.1 billion social network users worldwide in 2016, up from 1.4 billion in 2012,...