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Blog: CX Strategy & Digital Consulting

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Happy Social Media Day! Now Tweet Your Way to Customer Care Excellence

Social media is so widely used today that companies need to tweet their way to customer care excellence. Don’t believe me? June 30th is Social Media Day. That’s right. The social media...

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Customer Experience Leaders Share Challenges at Call Center Week

Last week's Call Center Week event brought together more than 1,000 practitioners, technology providers, and other customer experience experts to discuss the latest trends in customer...

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Delivering Exceptional Customer Service via the Cloud

As we look ahead to the Cisco Live! event in Orlando next week, it leads me to consider how our partnership with Cisco® has evolved over the past 20+ years. Over this time, we have worked...

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Sifting Through All the Big Hype About Big Data

Today, it is hard to escape all the chatter about Big Data. Every time I read an article or a news story around Big Data, I can imagine the frustration every marketer must face as they try to...

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Dying vs. Thriving: Customer Experience Revolutions Cause the Most Industry Disruption

It seems to be happening at an accelerated pace today: technologies are changing our lives, altering our world, and disrupting industries. But, when you stop and evaluate the technologies that have...

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From Smart to Genius: Six Technologies to Make Your Contact Center Brilliant

When it comes to determining the difference between a smart contact center and a genius one, the distinction is simple—intelligent contact centers use customer data to make their brands...

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Three Tips for Using Contact Center Data to Improve the Bottom Line

As markets mature and customers become scarce, executives are beginning to understand the vital role a well directed contact center plays in driving predictable, profitable growth. The contact...

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Eight Service Employee Attributes that will Build Your Brand

Customers who reach out to a contact center are rarely doing so for a positive reason. More often than not, they’re making the call or sending an email or Tweet because something’s...

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3D Printing and Customer Experience: The Customer is Now Producer

In TTEC’s continuing blog series on technologies that are transforming the customer experience, we explore Near Field Communication technology.    In the wake of Google...

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Harnessing the Customer Strategy Potential of Big Data

Without customer experience leading the way, executives are missing the big picture when it comes to Big Data.Terabyte. Petabyte. Exabyte. Zettabyte. Yottabyte. To today’s business leaders...

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