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Blog: Care Services

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How is the 2018 Holiday Customer Experience Shaping Up?

Consumer spending is up, but so are expectations for great experiences and deals. Consumer confidence is at an 18-year high and holiday shoppers are ready to spend. Total retail sales in the U.S...

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5 Ways to Navigate the Labor Crisis

The United States labor market is at record unemployment, with more than one job available for every unemployed person. It’s the best job market in modern history for workers. But on the...

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4 Ways to Expect the Unexpected This Holiday Season

The holiday season is fast approaching, and many organizations are anxious about what’s around the corner. This time of the year retailers are faced with waves of customers craving new...

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Don’t Shy Away From Emotional Connections in the Workplace

Many organizations say that their employees are their most important assets, but few really know how their employees are feeling, or the effect those feelings on their performance and loyalty....

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What’s In a Name?

There is a discussion brewing among contact center leaders about what to call the front-line employees who handle calls and other customer interactions. Historically they have been referred to as ...

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Get to the Heart of the Matter by Quantifying Emotion

We like to think we’re capable of making purely logical decisions—but we’d be lying to ourselves. Studies show that many of our decisions are greatly influenced by emotion. And...

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Research shows patients want a consumer-driven healthcare experience

Healthcare patients have come to expect the same digital tools used in the consumer world, from scheduling appointments to picking up prescriptions.According to NTT Data Services research 59...

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The Role of Emotions in Customer and Employee Experience

In a world where many products and services are now seen as commodities able to be purchased anywhere, from anyone, and only when needed, many organizations are struggling to find and retain...

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Santa Serves Up Great Service This Holiday Season

This season, Santa Claus is everywhere. He’s at local retailers or in the mall, ready to hear kids’ wishes and take photos. He’s dropping off toys and presents to the needy. I...

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3 Ways Contact Centers are Shooting Themselves in the Foot

Superior customer experiences that are simple, fun, personalized, and actionable are one of the few ways companies can differentiate their brand and retain customers. Yet, in many cases, companies...

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TTEC Earns Three Chief Learning Officer Learning In Practice Awards
The Innovation Effect: How Companies are Creating New Customer Experiences to Drive Impressive Results
Fall edition of TTEC's quarterly executive journal reveals the impact of innovation and adaptation on the customer experience
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