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Macario Gallegos - Vice President, Technical Project Management
Articles by this author
Best Practices for Building a Customer Interaction Hub
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September 17, 2013
Today’s customers expect service when they want it and where they want it, and they’re using multiple channels to interact with the brands with which they do business. The trend is...
From Smart to Genius: Six Technologies to Make Your Contact Center Brilliant
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June 10, 2013
When it comes to determining the difference between a smart contact center and a genius one, the distinction is simple—intelligent contact centers use customer data to make their brands...