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We live in an age where ‘trust’ can be strengthened or eliminated very quickly. As an example, Chipotle restaurants enjoyed a very loyal employee and customer base. Then...
Are businesses focusing on experience areas that really matter to customers? That’s the question we sought to answer in the 2015 TTEC Customer Experience Benchmark Report. The results show...
As we near the end of 2015, I look back and think of this year as an important intersection—one that saw increasing connectivity between our physical and digital worlds. This was made...
The word “transparent” has quickly become a part of business vocabulary. Evidence suggests that the market gives a higher value to firms that are up front with investors, and customers...