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Greg Flaherty, Regional Vice President, International Business Unit Lead
Articles by this author
Outsourcing: Which shore is right for you?
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November 21, 2016
Outsourcing customer care and technical support is a best practice for brands looking to improve the experience and build efficiencies with the help of customer management experts. The most common...
Bringing Best Practices to Customer Experience Excellence: The Four Benefits of Partnering with an Expert
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August 11, 2014
It’s proven that contact center outsourcing can provide immediate and long-lasting productivity and business benefits. But before entering into an agreement, it’s important for...