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Three Reasons Why Healthcare Price Transparency May Not Work

During my recent panel discussion at the World Healthcare Congress, we had an interesting discussion about the implications of price transparency. Today’s healthcare pricing is totally...

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Optimism: A Driving Force of Human Evolution

No, it’s not your imagination. The pace of change is quickening as technological innovations are happening more rapidly. Every new innovation is the result of a combination of previous...

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There’s More to the Customer Experience than Meets the Eye

Customer experience. It’s been a buzzword in the halls of many companies for years. But what does it really mean? On the surface, it’s simple – the experience a customer has with...

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Are Financial Services Trustable?

Being “trustable” means being proactively trustworthy. Among other things, this may mean preventing a customer from making a mistake, even when that mistake would generate...

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Customer Experience in Retail Banking

This infographic was originally published in the Fall 2013 issue of Customer Strategist.Banks around the world face a number of serious challenges: financial volatility, debt crises, emerging...

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One Simple Way to Earn a Customer's Trust

Syngenta, the global agrochemical company, created four different product information and guidance modules for South African potato farmers, tailored generally to the four different potato-growing...

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Four Attributes of a Frictionless Customer Experience

“Customer experience” is a buzzword these days for marketing strategists, and customer experience management (“CXM”) is all the rage in many marketing discussions. &ldquo...

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