×

Our Blog


Articles by this author

Why Alexa Will Hit a Wall without Channel Orchestration

“Alexa, refill my prescription.” “Alexa, what was my last blood sugar reading?” “Alexa, find me the nearest urgent care center.” Amazon’s Alexa –...

Continue Reading...
Are You Making Things Too Complicated for Customers?

Complexity is a natural byproduct of growth. As companies expand and introduce new products through acquisition or through internal development, there is a tendency to become more complex. Before...

Continue Reading...
Putting Customer Experience Strategy to Work

As a member of TTEC Consulting, I have the privilege to work with a wide variety of organizations around the world. Over the last five years one of the consistent things that we have seen is the...

Continue Reading...
Examining the DNA of Transformational Leaders

While spotting a unique business opportunity is difficult enough, the ability to successfully carry out this idea is what separates the great leaders from the dreamers. Transformational...

Continue Reading...
Why Small Gestures Speak Volumes About Your Brand

Maybe it was a smile, a handwritten note, or just being greeted by name—a small gesture that makes you feel like a valued customer. In today’s data-driven and digital-first world, it...

Continue Reading...
How Payers Can Uncover Key Member Engagement Opportunities

Open enrollment for healthcare coverage is in full swing. As millions of consumers shop for health insurance, health insurance companies are under pressure to attract and retain members. It’s...

Continue Reading...
Three Ways to Enable a Great Customer Experience

When it comes to creating a superior customer experience, companies must look beyond technology to make sure that customers are at the forefront of business strategy. In this video blog, we break...

Continue Reading...